Returns | TOMY
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Returns

How do I return an item that I bought direct from www.tomy.com?

To receive a refund your return must be postmarked no more than 14 days from the date UPS delivers the package to you. All returned merchandise must be unused with original ticketing & tags attached. Shipping charges are not refundable.

  • All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Gifts may be exchanged for merchandise or online credit. No refunds.
It is your responsibility to pay for the return shipping of unwanted items.

Please contact Customer Service for a Return Authorization number. 800-704-8697.

Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to:

TOMYSHOP / RETURNS
2021 9th St SE
Dyersville, IA 52040
800-746-7383

We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your return in the event the package is lost or misdirected.

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.
  • We do not pay for return shipping fees.
  • We Do Not accept returns for used merchandise
  • All Online returns must be sent back to our Dyersville, IA Warehouse
IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF UNWANTED ITEMS