FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

Microwave, yikes! We do not recommend putting our bottle in the microwave. We recommend using a bottle warmer. Give Boon's ORB bottle warmer a try.

We recommend using ORB to warm your NURSH bottles… Obvi. When warming 4 ounce bottles, remove the collar and nipple and use the lift-out basket for warming. Since silicone is a natural insulator, warming temperatures may be longer than with standard plastic bottles. To prevent injury, always shake bottle well, and test temperature of contents before giving bottle to your child.

Unlike Comotomo, the NURSH system has reusable silicone drop-in pouches. This revolutionary bottle design features a silicone pouch that collapses as your little one drinks, without allowing gas-inducing air back in. There are no complicated valves and vents. Also, unlike Comotomo, the only thing your milk comes in contact with is 100% silicone.

To collapse the legs, gently pull up from the center of each leg to release from locked position, and then fold them in toward the center of the tub. 

The First Years Close & Secure Sleeper is designed to be used with newborns and infants. We recommend that parents discontinue using the product with babies who are able to roll over or push themselves up on their forearms. 

The First Years breast pump is a single user product which cannot be autoclaved or sterilized without destroying the product.
Use by more than one person may present a health risk and will void the warranty.

We are not currently selling replacement hoods. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.  

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.  

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.   

It is important to thoroughly clean all parts of the pump according to the product instructions.

The tubing does not need to be cleaned. Only air passes through the tubes, and if water gets inside the tubing it will ruin the pump motor. To clean the exterior of the tubing use a clean damp cloth and wipe clean.

In addition to cleaning, mom should also gently lift the end of the flapper immediately before every pumping session. This simple step helps ensure that the flapper can move freely for optimum effectiveness.
For more information about your breast pump, please contact our Consumer Care team directly. You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.   

Your baby is special, unique and obviously amazing… you know better than we do what is best for your baby. All NURSH’s materials and functionality are designed to be as safe as possible. Our Consumer Care team would be happy to assist you if you have specific questions. 

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.