FAQ | TOMY

Frequently Asked Questions

Your baby is special, unique and obviously amazing… you know better than we do what is best for your baby. All NURSH’s materials and functionality are designed to be as safe as possible. Our Consumer Care team would be happy to assist you if you have specific questions. 

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.   

NURSH can be cleaned by hand, in a dishwasher or sterilizer. Flip the collapsible silicone pouch inside out for a deeper clean. Boon's FORB bottle brush is a great way to scrub your NURSH clean too.

It’s not rocket science: The fewer parts there are, the easier it is to clean. With minimal pieces, NURSH makes cleaning and assembly a snap. The silicone milk pouch can be flipped inside out for easy washing and drying. It can also be boiled, sterilized, microwaved and frozen. Don’t try that with a glass bottle.

Dirty bottles can stank! NURSH is no exception. Give it a nice wash and you should be good to go.

We’ve heard there might be some DIY solutions to help clear things up, but it might just be time to replace those parts (we have to say that for legal reasons).

Here are some steps to help you: Slide the silicone pouch into the hard shell and press evenly around lip to ensure pouch is sealed. Pull the nipple through collar until it pops into place. Twist assembled nipple and collar onto shell. So simple.

Since our bottle works like mom, NURSH may leak at times. Since our silicone pouches are soft and squeezable, it is important to make sure NURSH is assembled correctly. Check to see if the lip of the pouch is seated properly on the hard shell. Also make sure the nipple is inserted correctly into the collar.

NURSH magic of course. The silicone pouch naturally collapses as the baby sucks, eliminating the need for vents or valves to maintain milk flow.

Squeezing before feeding is not necessary. If you do squeeze, be gentle.

Sometimes too much pressure can build up in NURSH during feeding. Give it a little burp by untwisting the collar and twisting it back on. Good to go.

This is how NURSH works. Isn’t it wonderful? When the bottle is gone and you untwist the collar, the pouch will relax back into its resting state. 

The numbers indicate the flow rate. Choose the slowest flow rate that comfortably feeds your baby. A smaller number = a lower flow rate.

This is an art. Baby is the best one to tell you when to change to the next stage. If your baby seems satisfied and only dribbles milk minimally, the flow rate is likely correct. If your baby dribbles large amounts of milk out of his/her mouth, the flow rate is too fast. If your baby cries and seems frustrated with the flow rate, it’s too slow. Generally, babies ages 0-3 months enjoy Stage 1, babies 3-6 months enjoy Stage 2, and babies 6 months and up enjoy Stage 3.

This amazing design features optimal nipple length to help facilitate proper tongue positioning while drinking and a gradual transition from nipple to wide-neck base for perfect latching every time.

Use the numbers on NURSH’s outer shell and the lines on the silicone pouch to determine liquid volume. There are both milliliter and ounces on the shell to help all humans everywhere.