FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

Yes. KiiPix works with phones protected by premium glass screen covers. Lower quality screen protectors can affect print quality. Best results are achieved with no screen protector.

Turn screen lock on to prevent screen rotation and turn off auto-lock settings. Turn phone to airplane mode or “do not disturb” when printing to ensure a call or notification does not come through.

KiiPix will work with any phone that fits on the frame. Phones that have a smaller screen size than the KiiPix print area will have black areas where there is no image to print.

Check that your phone's brightness is set to maximum. Try increasing the brightness and contrast of the picture. Ensure you print your image with one press of the shutter button and turn dial quickly without interruption. Try keeping the print face down when it first comes out to reduce the possibility of over-exposure. If white lines appear they will normally disappear between 20 minutes and 2 hours as the photo continues to develop.

Check to make sure you have not run out of film. On the reverse side of KiiPix is a small number window that shows how many prints are left. If the dial shows “S” you have run out of prints and will need to replace the cartridge. Turn the dial clockwise until you feel a “bump”. Turn only until the film is released. Try turning the dial while holding the KiiPix directly in your hands instead of on a table. This will give you more space to rotate the dial. 

The batteries for Stinkbomz are non-replaceable.

The Bundleme is compatible with most strollers, joggers, and infant carriers. Due to the length of the toddler Bundleme, we do not recommend using it with infant carriers.

Simply stretch the elastic band over the infant carrier. Unzip the top panel as needed. 

The JJ Cole Car Seat Cover is designed to fit most standard infant carriers. 

We recommend spot cleaning your JJ Cole diaper bag.

Wrap the grip loop around the bar and the pull the metal push in clasp through the end of the loop. 

All JJ Cole diaper bags come with grips stroller attachments and a coordinating, wipeable changing pad. Some come with an optional shoulder strap. 

Give up the cheap and sloppy backpack and upgrade your parenting game with a JJ Cole diaper bag featuring the design details you want and the functionality real parents need. Durable, 600 denier fabric. Breathable mesh. Extra padding. And pockets for days. All of this, in styles that’ll fit in whether you’re in the board room or doing the day care drop off. Still want a backpack style, but with true diaper bag features? We’ve got that too.

This product is slim enough to fit in your diaper bag and unfolds into a 19-inch by 28-inch pad.

The JJ Cole changing clutch is spot clean only.