FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

To remove the adhesive strip mounting bracket, use a flat object, such as a screwdriver or a butter knife (covered with a soft cloth to avoid scratching the wall surface), to pry up the corner of one adhesive strip. The remaining adhesive strips can then be released from the wall (with a bit of elbow grease!) After loosening the first strips, rotate the bracket to release the remaining strips. Any adhesive remaining on the wall can be easily pulled off.

Replacement adhesive strips can be purchased from our online store.

It is very important that you place the bracket onto the wall in its proper position only once. After it is placed on the wall, do not try to remove and reposition it as this will prevent the adhesive strips from adhering to the wall. 
To attach the bracket to the bathtub/shower wall, select an area where strips are touching the least amount of grout. It is important to maintain a wall surface temperature above 70 degrees Fahrenheit from the time you first place the bracket onto the wall and throughout the entire 24 hour period before attaching the base. If you are mounting the bracket on an exterior wall during cold weather, it may be necessary to increase the room temperature during this time. 
When placing the bracket onto the cleaned wall surface, use your thumb to press firmly over each of the adhesive strips. Rub while pressing to remove any air bubbles between the adhesive strips and wall surface. If adhesive strips cross grout lines, be sure to firmly press adhesive into recessed areas. 

FLO is designed to fit a "standard" faucet. Standard faucets come with and without a shower diverter knob on the top. FLO will fit both versions. FLO may fit other non-standard faucets that are a similar size and shape.

To install FLO, squeeze the front top and bottom sections together and fit over faucet. Make sure that front of faucet extends over inside flap.

We recommend filling the reservoir at the beginning of each bath time with just enough liquid for one bath.

The reservoir is not meant to store bubble bath between baths.

You can find replacement copies of the songbooks for Octotunes, Puppytunes and Eddie the Elephant Tunes on the product detail page of each item. See the "Product Library" section in the lower left-hand corner of the individual product page for replacement song books to print out.

The biggest difference between the two is that the Original Bundleme has a cozy, Thermaplush outer shell while the Urban Bundleme has a weather resistant nylon shell. The Urban Bundleme also has a hidden pocket on the top panel that can hold pacifiers, a phone, a small toy or any other items you want to keep within arm's reach. The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges.

The infant Bundleme is designed for children up to 21 pounds or 1 year and is 26 inches long. The toddler Bundleme is for kids 1-3 years old and is 35 inches long. The harness slots on the back of both sizes are the same, so technically they would both work in either an infant or a toddler seat. However, as the toddler size is so much bigger, we do not recommend its use in an infant seat.

The JJ Cole Body Support has been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements. Beyond that, every car seat manufacturer has different stipulations regarding the use of after-market accessories. Please consult your car seat manual or contact the manufacturer directly for further information.

KiiPix requires FUJIFILM Instax Mini Film.

No, FUJIFILM Instax Mini Film needs to be purchased separately. 

FUJIFILM Instax mini film prints are wallet sized, 3.4 inches x 2.1 inches.

No, no batteries or cords are required.