FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

Thanks for purchasing a FLAIR highchair! Recently, the testing standards for highchairs changed, requiring us to reduce the adjustability of our chair. We apologize for any inconvenience this may have caused.

The newborn sling is suggested for use up to 3 months. However, should the child be able to have controlled body movements prior to that (such as rolling),  we recommend that you discontinue use of the sling. 

The reclining side of the tub can be used until the child has the ability to sit up (an average of 8 months old) Discontinue use of reclining end once child is able to pull up to a sitting position and begin to use the upright toddler seat at opposite end instead.

The tub, in any stage, is recommended for children under 25 pounds. Once the child reaches 25 pounds, we recommend discontinuing use of this tub. It ultimately is up to the parent to gauge their child's development and decide when to move the child between the 3 stages of use.

Feeding Tray: The feeding tray is top rack dishwasher safe. Use normal settings. Do not use high temperature setting (sani-cycle). You can also wash the feeding tray in warm water using a mild liquid soap and rinse thoroughly with clean water.

Seat cushions: The fabric side can be cleaned with a damp cloth or sponge using mild liquid soap. Wipe with clean water, and then wipe dry or let air dry. 
For machine cleaning: Remove the seat cushions and wash in cold water on gentle cycle. Do not use chlorine-based bleach. Tumble dry low or hang to dry. Do not dry clean. Do not iron.

Straps and Safety Harness: Clean with a damp cloth or sponge using a mild liquid soap. Wipe with clean water and then wipe dry or let air dry. For machine cleaning: Remove the straps and safety harness completely from the seat. Machine wash in warm water on gentle cycle. Do not use chlorine-based bleach. Hang to dry. Do not dry clean. Do not iron.

Seat and base: Wipe surface with a damp cloth or sponge using mild liquid soap. Wipe with clean water. Air dry.

Instructions can be found on the product's original hang tag and are also available for download here. 

Please note, the JJ Cole Bundleme has been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements. Beyond that, every car seat manufacturer has different stipulations regarding the use of after-market accessories. Please consult your car seat manual or contact the manufacturer directly for further information.

The Bundleme can be machine washed. It must be laundered correctly in order to ensure longevity of the product. Please be sure to follow washing instructions on the care content label and/or those listed below for your particular product: 
Down Bundleme: Machine wash cold separately. Tumble dry low. 
Knit Bundleme: Machine wash warm separately. Tumble dry low. 
Original Bundleme: Machine wash warm separately. Tumble dry low.
Polar Bundleme: Machine wash warm separately. Lay flat to dry.
Urban Bundleme: Machine wash warm separately. Tumble dry low.

There are no specific temperature recommendations for the Bundleme.  The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges.

The Frog Pod and the Whale Pod both attach to the bathtub wall with either super-strong adhesive strips or screws. You may choose which option to use. We also offer a suction cup option as well as a silicone adhesive option, both sold separately.

The amount of weight the Frog Pod or Whale Pod can hold varies, depending on the mounting option used. The adhesive strip option will hold up to 10 pounds of toys and accessories and the screw-mounting option will hold up to 20 pounds. The suction cup option will hold up to 5 pounds and the silicone adhesive option will hold up to 10 pounds.

The Frog & Whale Pods come with four super-strong adhesive strips already attached to the wall bracket. This unique adhesive creates a semi-permanent bond that will withstand moisture. The adhesive can be removed and will not leave any residue on wall surfaces.

The adhesive will not stick to silicone tile, estimated to be 2-3% of all household tile. When using either the adhesive strips or the suction cups, avoid surfaces that are textured, pebbled, or uneven, as well as surfaces with very small tiles. It is also important to avoid mounting the Frog Pod or Whale Pod on a curved surface, such as in the corners of fiberglass showers.

No, the adhesive strips are meant for one-time use only. When the adhesive is first attached, a chemical bond is created and removing the adhesive breaks this bond. Replacement adhesive strips can be purchased from our online store.

Leave the mounting bracket hanging by itself for 24 hours. During this time, avoid moisture and the use of cleaning chemicals near the bracket. Avoid putting unnecessary pressure on the bracket for the first 72 hours. After this time, the semi-permanent bond will be thoroughly set and the Frog Pod or Whale Pod will be ready for regular use.

The surface must be thoroughly cleaned and dry before attaching either the adhesive strips or the suction cups. First, use a bathroom cleaner to remove all dirt and residue from the surface. Be sure to rinse all cleaner residue from the surface as well. Next, use rubbing alcohol (without emollients) to wipe the surface and let dry thoroughly before attaching the bracket.

The adhesive requires that the initial bond be created on a wall surface that is above 70 degrees Fahrenheit. Ideally, the wall temperature should remain above 70 degrees Fahrenheit for the initial 24 hour period.

It is best to avoid areas of the shower/tub surface where there could be hard water deposits because the adhesive may not stick to these surfaces. If you do have hard water, we recommend using a cleaner made specifically for removing hard water deposits before using alcohol to wipe the mounting surface.