FAQ | TOMY

Frequently Asked Questions

We will email you a shipping acknowledgement once we have shipped your package. The tracking number and web address for tracking your shipment will be included in this shipping acknowledgement email. Information on shipping times can be found on our Shipping Information page.

TOMY does not have a consumer catalog available. Our website serves as our company brochure.

There are various on-line sources that can help you in your search: www.toytractortimes.com or www.toyfarmer.com have resources that can help you find past release information. There are also many books and price guides available from several on-line retailers concerning our past releases. Try www.amazon.com or other on-line retailers.

This website is the best source for information on our current releases.

Please consult reference guidebooks and Web sites compiled by independent individuals. ERTL in no way determines the value or secondary market pricing of our collectibles. For Farm Toys, check out Nolte's Farm Toy Price Guide by Dave Nolte.

Battery-operated ride-ons are manufactured by Peg Perego, and backup batteries and accessories are managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Batteries can be purchased at your local dealer. If you do not have a dealer in your area, you can also check with the TOMY Outlet Store at 563-875-5613.

For information on missing parts for current model ride-on tractors you can email us: consumer@tomy.com. For older models, most replacement parts can be obtained through one of the following suppliers:

Bossen Implement 563-924-2800
Samuelson Pedal Tractor Parts 563-875-6222.

You can find replacement copies of the songbooks for Octotunes, Puppytunes and Eddie the Elephant Tunes on the product detail page of each item. See the "Product Library" section in the lower left-hand corner of the individual product page for replacement song books to print out.

The biggest difference between the two is that the Original Bundleme has a cozy, Thermaplush outer shell while the Urban Bundleme has a weather resistant nylon shell. The Urban Bundleme also has a hidden pocket on the top panel that can hold pacifiers, a phone, a small toy or any other items you want to keep within arm's reach. The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges.

The infant Bundleme is designed for children up to 21 pounds or 1 year and is 26 inches long. The toddler Bundleme is for kids 1-3 years old and is 35 inches long. The harness slots on the back of both sizes are the same, so technically they would both work in either an infant or a toddler seat. However, as the toddler size is so much bigger, we do not recommend its use in an infant seat.

The JJ Cole Body Support has been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements. Beyond that, every car seat manufacturer has different stipulations regarding the use of after-market accessories. Please consult your car seat manual or contact the manufacturer directly for further information.

Safety of our consumers is a top priority for TOMY. Please click here to view any product recalls.

For information about our shipping policies and rates, please visit our Shipping Information page.

As of October 15, 2017, The First Years Multiple Birth Program has been suspended. We thank everyone for their participation through the years and are honored to have been a brand parents of multiples can rely on. We hope you will continue to turn to The First Years for the gear you need to get through the infant and toddler years. Please follow us on Facebook and Instagram to take advantage of special insider promotions and sampling programs.