FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

Lamaze International is a nonprofit organization that promotes a natural, healthy and safe approach to pregnancy, childbirth and early parenting. Your purchase supports education and advocacy for safe and healthy pregnancy, birth and early parenting around the world. Learn more at lamaze.org.

TOMY.com accepts VISA, MasterCard, Discover and American Express for payment of your order.

We apologize for the inconvenience. Unfortunately we can not service products purchased at retail stores. If you have a product that is damaged, defective or does not meet your expectations please return it with your receipt to the place of purchase for an exchange or refund. The return is subject to the discretion of the retailer. 

Batteries should be installed and changed under adult supervision.

Non-rechargeable batteries are not to be recharged.

Rechargeable batteries are to be removed from the toy before being charged.

Rechargeable batteries are only to be charged under adult supervision.

Only batteries of the same or equivalent type as recommended are to be used.

Batteries are to be inserted with the correct polarity.

Exhausted batteries are to be removed from the toy and disposed of properly.

The supply terminals are not to be short-circuited.

Different types of batteries or new and used batteries are not to be mixed.

Do not mix alkaline, standard (carbon-zinc), or rechargeable (nickel-cadmium batteries).

The FLAIR highchair includes a 5-point harness and a crotch post. The harness is fully adjustable with two shoulder strap positions. The crotch post should NEVER be removed from the highchair.

The adhesive strips and the suction cups both require a smooth, flat surface for mounting. Acrylic, glass, and fiberglass surfaces, as well as ceramic tile, are ideal for mounting the Frog and Whale Pods using the adhesive strips or the suction cups.

By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.

Your credit card will be charged for the correct amount only when your order is released for shipment. 

Note: This policy also includes Preorder items.

This website is the best source for information on our current releases.

There are various on-line sources that can help you in your search: www.toytractortimes.com or www.toyfarmer.com have resources that can help you find past release information. There are also many books and price guides available from several on-line retailers concerning our past releases. Try www.amazon.com or other on-line retailers.

Batteries can be purchased at your local dealer. If you do not have a dealer in your area, you can also check with the TOMY Outlet Store at 563-875-5613.

Battery-operated ride-ons are manufactured by Peg Perego, and backup batteries and accessories are managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Thanks for your interest in our company and our products; however, at the present time, TOMY is not accepting unsolicited inventor submissions.

The model and manufacture date are printed on the label attached to the underside of the highchair base. You will need to gently tip your highchair over to locate this label. Please be sure to include the correct model and manufacture date when completing your product registration.

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