FAQ | TOMY

Frequently Asked Questions

The reservoir is not meant to store bubble bath between baths.

The FLAIR highchair is designed to be used to a maximum age of 4 years or up to 50 pounds, whichever comes first.

The FLAIR highchair has been tested according to the standards established by the American Society for Testing and Materials.

The model and manufacture date are printed on the label attached to the underside of the highchair base. You will need to gently tip your highchair over to locate this label. Please be sure to include the correct model and manufacture date when completing your product registration.

The FLAIR highchair includes a 5-point harness and a crotch post. The harness is fully adjustable with two shoulder strap positions. The crotch post should NEVER be removed from the highchair.

Very easy! The foam seat pad and harness can both be removed for cleaning. The seat pad can be cleaned with household disinfectants, but it should not be placed in the dishwasher or washing machine. The FLAIR highchair comes with two tray liners that can be cleaned in the dishwasher.

The casters are made from urethane, a soft rubber-like material which allows FLAIR to glide smoothly across floors. The casters can be easily cleaned with a soft cloth and warm soapy water.

No, the seat does not recline.

Yes, the tray of the highchair is adjustable with two positions.

When assembled, the FLAIR highchair weighs 28 pounds.

By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.

We use a secure server to protect your ordering information as it comes to us via the Internet. All information entered in the checkout section of our online store (such as name, address and your credit card number) is encrypted with Secure Sockets Layer (SSL). This ensures you are in direct communication with TOMY.com.

Your credit card will be charged for the correct amount only when your order is released for shipment. 

Note: This policy also includes Preorder items.

At this time, we are only able to accept online payments for products available at TOMY.com.

TOMY.com accepts VISA, MasterCard, Discover and American Express for payment of your order.