FAQ | TOMY

Frequently Asked Questions

FLO is designed to fit a "standard" faucet. Standard faucets come with and without a shower diverter knob on the top. FLO will fit both versions. FLO may fit other non-standard faucets that are a similar size and shape.

To install FLO, squeeze the front top and bottom sections together and fit over faucet. Make sure that front of faucet extends over inside flap.

We recommend filling the reservoir at the beginning of each bath time with just enough liquid for one bath.

The reservoir is not meant to store bubble bath between baths.

The FLAIR highchair is designed to be used to a maximum age of 4 years or up to 50 pounds, whichever comes first.

The FLAIR highchair has been tested according to the standards established by the American Society for Testing and Materials.

The model and manufacture date are printed on the label attached to the underside of the highchair base. You will need to gently tip your highchair over to locate this label. Please be sure to include the correct model and manufacture date when completing your product registration.

The FLAIR highchair includes a 5-point harness and a crotch post. The harness is fully adjustable with two shoulder strap positions. The crotch post should NEVER be removed from the highchair.

Very easy! The foam seat pad and harness can both be removed for cleaning. The seat pad can be cleaned with household disinfectants, but it should not be placed in the dishwasher or washing machine. The FLAIR highchair comes with two tray liners that can be cleaned in the dishwasher.

The casters are made from urethane, a soft rubber-like material which allows FLAIR to glide smoothly across floors. The casters can be easily cleaned with a soft cloth and warm soapy water.

No, the seat does not recline.

Yes, the tray of the highchair is adjustable with two positions.

When assembled, the FLAIR highchair weighs 28 pounds.

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 8:00am - 4:00pm Central Time.  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.