FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 13th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

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There are convenient stow away straps located on each side of the Brookmont Diaper Bag. Simply loop around the stroller bar and connect to the D-rings on the side of the bag. 

When assembled, the FLAIR highchair weighs 28 pounds.

The safety standard for High Chairs (ASTM F404) requires that the warning statement must be placed in a location that is visible by the caregiver while placing the occupant into the high chair.

Battery-operated ride-ons are manufactured by Peg Perego, and replacement information is managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Yes. Machine wash warm separately. Do not bleach. Lay flat to dry. Do not iron. Do not dry clean.

Yes. Your DuraClean liner can be removed using the zipper. Simply shake to dispose of any crumbs or for the bigger messes, toss in the washer for a deeper clean. 

Very easy! The foam seat pad and harness can both be removed for cleaning. The seat pad can be cleaned with household disinfectants, but it should not be placed in the dishwasher or washing machine. The FLAIR highchair comes with two tray liners that can be cleaned in the dishwasher.

Yes, the tray of the highchair is adjustable with two positions.

Please consult reference guidebooks and Web sites compiled by independent individuals. ERTL in no way determines the value or secondary market pricing of our collectibles. For Farm Toys, check out Nolte's Farm Toy Price Guide by Dave Nolte.

The FLAIR highchair is designed to be used to a maximum age of 4 years or up to 50 pounds, whichever comes first.

The casters are made from urethane, a soft rubber-like material which allows FLAIR to glide smoothly across floors. The casters can be easily cleaned with a soft cloth and warm soapy water.

For information about our shipping policies and rates, please visit our Shipping Information page.

For information on missing parts for current model ride-on tractors you can email us: consumer@tomy.com. For older models, most replacement parts can be obtained through one of the following suppliers:

Bossen Implement 563-924-2800
Samuelson Pedal Tractor Parts 563-875-6222.

Surface washing is a simple way to care for your toys. Just use a damp cloth to spot clean your item. We also recommend surface washing for toys that have a squeaker, rattle, or musical appliance inside. 

Unfortunately, if these types of toys are washed in a washing machine, they will become water-logged. We do not recommend any other alternatives to washing your item beyond what is stated on the tags.