FAQ | TOMY

Frequently Asked Questions

We’re sorry to hear that. To confirm that the spout is opened, gently pinch the spout and pull apart. This opens the spout for use. You may need to do this again after the product has been run through the dishwasher.

Oh no, we’re very sorry to hear that and thank you for your feedback, as we are continuing to improve upon this product.  The universal lids are intended for on-the-go use when a sippy cup may not be readily available and are not intended to replace your sippy cup collection.  If you were looking for a traditional sippy cup, we’d be happy to replace your SNUG lids with FLUID, our durable, spill-proof sippy.  Please contact us with your name, address, phone number and email address and we’ll send you a new product shortly.

Please make sure that you are only using cups with a diameter between  2.5 inches and 3.75 inches. 

The universal SNUG lids are intended for on-the-go use when a sippy cup may not be readily available.  These lids are not intended to replace your sippy cup collection.  Unfortunately, creating a universal lid that stretches over a variety of cups (between 2.5 inches and 3.75 inches in diameter), means that our lids will not be locked into place as they would on a traditional sippy cup.  If a universal lid is not what you were looking for, we’d be happy to replace your SNUG lids with our durable, spill-proof sippy cup, FLUID.  Please contact us with your name, address, phone number and email address.

Heck yes! NURSH works great with either formula or breast milk. It also works great with cow’s milk, juice, and other yummy liquids your baby likes.

NURSH can be cleaned by hand, in a dishwasher or sterilizer. Flip the collapsible silicone pouch inside out for a deeper clean. Boon's FORB bottle brush is a great way to scrub your NURSH clean too.

It’s not rocket science: The fewer parts there are, the easier it is to clean. With minimal pieces, NURSH makes cleaning and assembly a snap. The silicone milk pouch can be flipped inside out for easy washing and drying. It can also be boiled, sterilized, microwaved and frozen. Don’t try that with a glass bottle.

Dirty bottles can stank! NURSH is no exception. Give it a nice wash and you should be good to go.

We’ve heard there might be some DIY solutions to help clear things up, but it might just be time to replace those parts (we have to say that for legal reasons).

Since our bottle works like mom, NURSH may leak at times. Since our silicone pouches are soft and squeezable, it is important to make sure NURSH is assembled correctly. Check to see if the lip of the pouch is seated properly on the hard shell. Also make sure the nipple is inserted correctly into the collar.

NURSH magic of course. The silicone pouch naturally collapses as the baby sucks, eliminating the need for vents or valves to maintain milk flow.

Squeezing before feeding is not necessary. If you do squeeze, be gentle.

Sometimes too much pressure can build up in NURSH during feeding. Give it a little burp by untwisting the collar and twisting it back on. Good to go.

This is how NURSH works. Isn’t it wonderful? When the bottle is gone and you untwist the collar, the pouch will relax back into its resting state. 

The numbers indicate the flow rate. Choose the slowest flow rate that comfortably feeds your baby. A smaller number = a lower flow rate.