FAQ | TOMY

Frequently Asked Questions

Battery-operated ride-ons are manufactured by Peg Perego, and backup batteries and accessories are managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Batteries can be purchased at your local dealer. If you do not have a dealer in your area, you can also check with the TOMY Outlet Store at 563-875-5613.

For information on missing parts for current model ride-on tractors you can email us: consumer@tomy.com. For older models, most replacement parts can be obtained through one of the following suppliers:

Bossen Implement 563-924-2800
Samuelson Pedal Tractor Parts 563-875-6222.

You can find replacement copies of the songbooks for Octotunes, Puppytunes and Eddie the Elephant Tunes on the product detail page of each item. See the "Product Library" section in the lower left-hand corner of the individual product page for replacement song books to print out.

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.