FAQ | TOMY

Frequently Asked Questions

Batteries should be installed and changed under adult supervision.

Non-rechargeable batteries are not to be recharged.

Rechargeable batteries are to be removed from the toy before being charged.

Rechargeable batteries are only to be charged under adult supervision.

Only batteries of the same or equivalent type as recommended are to be used.

Batteries are to be inserted with the correct polarity.

Exhausted batteries are to be removed from the toy and disposed of properly.

The supply terminals are not to be short-circuited.

Different types of batteries or new and used batteries are not to be mixed.

Do not mix alkaline, standard (carbon-zinc), or rechargeable (nickel-cadmium batteries).

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm , Friday 7:30am - 12:30pm Central Time.