FAQ | TOMY

Frequently Asked Questions

KiiPix requires FUJIFILM Instax Mini Film.

No, FUJIFILM Instax Mini Film needs to be purchased separately. 

FUJIFILM Instax mini film prints are wallet sized, 3.4 inches x 2.1 inches.

No, no batteries or cords are required.

Yes. KiiPix works with phones protected by premium glass screen covers. Lower quality screen protectors can affect print quality. Best results are achieved with no screen protector.

Turn screen lock on to prevent screen rotation and turn off auto-lock settings. Turn phone to airplane mode or “do not disturb” when printing to ensure a call or notification does not come through.

KiiPix will work with any phone that fits on the frame. Phones that have a smaller screen size than the KiiPix print area will have black areas where there is no image to print.

Check that your phone's brightness is set to maximum. Try increasing the brightness and contrast of the picture. Ensure you print your image with one press of the shutter button and turn dial quickly without interruption. Try keeping the print face down when it first comes out to reduce the possibility of over-exposure. If white lines appear they will normally disappear between 20 minutes and 2 hours as the photo continues to develop.

Check to make sure you have not run out of film. On the reverse side of KiiPix is a small number window that shows how many prints are left. If the dial shows “S” you have run out of prints and will need to replace the cartridge. Turn the dial clockwise until you feel a “bump”. Turn only until the film is released. Try turning the dial while holding the KiiPix directly in your hands instead of on a table. This will give you more space to rotate the dial. 

At this time, we are only able to accept online payments for products available at TOMY.com.

TOMY offers a limited warranty on select products. Please see our Warranty Page for more details. 

TOMY does not have a consumer catalog available. Our website serves as our company brochure.

Safety of our consumers is a top priority for TOMY. Please click here to view any product recalls.

We will email you a shipping acknowledgement once we have shipped your package. The tracking number and web address for tracking your shipment will be included in this shipping acknowledgement email. Information on shipping times can be found on our Shipping Information page.

To receive a refund, your return must be sent back no more than 30 days from the date UPS delivers the package to you.  All returned merchandise must be unused with original ticketing & tags attached. Shipping charges for non-defective merchandise are not refundable.

  • Please contact Consumer Service for a Return Authorization (RA) number. 800-704-8697.   All returns must have an RA number.
  • All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Gifts may be exchanged for merchandise or online credit. No refunds.

You are responsible to pay for the return shipping of non-defective items. 

Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to: 

TOMYSHOP / RETURNS 
2021 9th St SE
Dyersville, IA 52040
800-704-8697 

Please note that we are not responsible for return packages lost in transit. We recommend you get a tracking number or insurance for your return in the event the package is lost or misdirected. 

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.

  • We do not pay for return shipping fees of non-defective items
  • We Do Not accept returns for used non-defective merchandise
  • All Online returns must be sent back to our Dyersville, IA Warehouse

IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF NON-DEFECTIVE (UNWANTED ITEMS)