FAQ | TOMY

Frequently Asked Questions

If you are not a current retailer, please click here for more information .

Battery-operated ride-ons are manufactured by Peg Perego, and replacement information is managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

Please consult reference guidebooks and Web sites compiled by independent individuals. ERTL in no way determines the value or secondary market pricing of our collectibles. For Farm Toys, check out Nolte's Farm Toy Price Guide by Dave Nolte.

For information on missing parts for current model ride-on tractors you can email us: consumer@tomy.com. For older models, most replacement parts can be obtained through one of the following suppliers:

Bossen Implement 563-924-2800
Samuelson Pedal Tractor Parts 563-875-6222.

This website is the best source for information on our current releases.

There are various on-line sources that can help you in your search: www.toytractortimes.com or www.toyfarmer.com have resources that can help you find past release information. There are also many books and price guides available from several on-line retailers concerning our past releases. Try www.amazon.com or other on-line retailers.

Batteries can be purchased at your local dealer. If you do not have a dealer in your area, you can also check with the TOMY Outlet Store at 563-875-5613.

Battery-operated ride-ons are manufactured by Peg Perego, and backup batteries and accessories are managed through their customer service group. To contact Peg Perego directly call 800-728-2108.

At this time, we are only able to accept online payments for products available at TOMY.com.

TOMY offers a limited warranty on select products. Please see our Warranty Page for more details. 

TOMY does not have a consumer catalog available. Our website serves as our company brochure.

Safety of our consumers is a top priority for TOMY. Please click here to view any product recalls.

We will email you a shipping acknowledgement once we have shipped your package. The tracking number and web address for tracking your shipment will be included in this shipping acknowledgement email. Information on shipping times can be found on our Shipping Information page.

To receive a refund, your return must be sent back no more than 30 days from the date UPS delivers the package to you.  All returned merchandise must be unused with original ticketing & tags attached. Shipping charges for non-defective merchandise are not refundable.

  • Please contact Consumer Service for a Return Authorization (RA) number. 800-704-8697.   All returns must have an RA number.
  • All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Gifts may be exchanged for merchandise or online credit. No refunds.

You are responsible to pay for the return shipping of non-defective items. 

Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to: 

TOMYSHOP / RETURNS 
2021 9th St SE
Dyersville, IA 52040
800-704-8697 

Please note that we are not responsible for return packages lost in transit. We recommend you get a tracking number or insurance for your return in the event the package is lost or misdirected. 

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.

  • We do not pay for return shipping fees of non-defective items
  • We Do Not accept returns for used non-defective merchandise
  • All Online returns must be sent back to our Dyersville, IA Warehouse

IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF NON-DEFECTIVE (UNWANTED ITEMS)

We use a secure server to protect your ordering information as it comes to us via the Internet. All information entered in the checkout section of our online store (such as name, address and your credit card number) is encrypted with Secure Sockets Layer (SSL). This ensures you are in direct communication with TOMY.com.