FAQ | TOMY

Frequently Asked Questions

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.     

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.