FAQ | TOMY

Frequently Asked Questions

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.     

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.    

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form.