FAQ | TOMY

Frequently Asked Questions

Thanks for your interest in our company and our products; however, at the present time, TOMY is not accepting unsolicited inventor submissions.

We apologize for the inconvenience. Unfortunately we can not service products purchased at retail stores. If you have a product that is damaged, defective or does not meet your expectations please return it with your receipt to the place of purchase for an exchange or refund. The return is subject to the discretion of the retailer. 

To receive a refund, your return must be sent back no more than 30 days from the date UPS delivers the package to you.  All returned merchandise must be unused with original ticketing & tags attached. Shipping charges for non-defective merchandise are not refundable.

  • Please contact Consumer Service for a Return Authorization (RA) number. 800-704-8697.   All returns must have an RA number.
  • All Online Returns must be sent back to our warehouse, located in Dyersville, Iowa.
  • All Internet returns will receive a refund issued in the original form of payment.
  • Gifts may be exchanged for merchandise or online credit. No refunds.

You are responsible to pay for the return shipping of non-defective items. 

Please include a copy of your invoice and write the RA # on the outside of your package. Send your return via US Mail, Priority Mail, UPS or FedEx to: 

TOMYSHOP / RETURNS 
2021 9th St SE
Dyersville, IA 52040
800-704-8697 

Please note that we are not responsible for return packages lost in transit. We recommend you get a tracking number or insurance for your return in the event the package is lost or misdirected. 

Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.

  • We do not pay for return shipping fees of non-defective items
  • We Do Not accept returns for used non-defective merchandise
  • All Online returns must be sent back to our Dyersville, IA Warehouse

IT IS YOUR RESPONSIBILITY TO PAY FOR THE RETURN SHIPPING OF NON-DEFECTIVE (UNWANTED ITEMS)

TOMY offers a limited warranty on select products. Please see our Warranty Page for more details. 

Batteries should be installed and changed under adult supervision.

Non-rechargeable batteries are not to be recharged.

Rechargeable batteries are to be removed from the toy before being charged.

Rechargeable batteries are only to be charged under adult supervision.

Only batteries of the same or equivalent type as recommended are to be used.

Batteries are to be inserted with the correct polarity.

Exhausted batteries are to be removed from the toy and disposed of properly.

The supply terminals are not to be short-circuited.

Different types of batteries or new and used batteries are not to be mixed.

Do not mix alkaline, standard (carbon-zinc), or rechargeable (nickel-cadmium batteries).

The Frog Pod and the Whale Pod both attach to the bathtub wall with either super-strong adhesive strips or screws. You may choose which option to use. We also offer a suction cup option as well as a silicone adhesive option, both sold separately.

The amount of weight the Frog Pod or Whale Pod can hold varies, depending on the mounting option used. The adhesive strip option will hold up to 10 pounds of toys and accessories and the screw-mounting option will hold up to 20 pounds. The suction cup option will hold up to 5 pounds and the silicone adhesive option will hold up to 10 pounds.

The Frog & Whale Pods come with four super-strong adhesive strips already attached to the wall bracket. This unique adhesive creates a semi-permanent bond that will withstand moisture. The adhesive can be removed and will not leave any residue on wall surfaces.

The adhesive strips and the suction cups both require a smooth, flat surface for mounting. Acrylic, glass, and fiberglass surfaces, as well as ceramic tile, are ideal for mounting the Frog and Whale Pods using the adhesive strips or the suction cups.

The adhesive will not stick to silicone tile, estimated to be 2-3% of all household tile. When using either the adhesive strips or the suction cups, avoid surfaces that are textured, pebbled, or uneven, as well as surfaces with very small tiles. It is also important to avoid mounting the Frog Pod or Whale Pod on a curved surface, such as in the corners of fiberglass showers.

No, the adhesive strips are meant for one-time use only. When the adhesive is first attached, a chemical bond is created and removing the adhesive breaks this bond. Replacement adhesive strips can be purchased from our online store.

Leave the mounting bracket hanging by itself for 24 hours. During this time, avoid moisture and the use of cleaning chemicals near the bracket. Avoid putting unnecessary pressure on the bracket for the first 72 hours. After this time, the semi-permanent bond will be thoroughly set and the Frog Pod or Whale Pod will be ready for regular use.

The surface must be thoroughly cleaned and dry before attaching either the adhesive strips or the suction cups. First, use a bathroom cleaner to remove all dirt and residue from the surface. Be sure to rinse all cleaner residue from the surface as well. Next, use rubbing alcohol (without emollients) to wipe the surface and let dry thoroughly before attaching the bracket.

The adhesive requires that the initial bond be created on a wall surface that is above 70 degrees Fahrenheit. Ideally, the wall temperature should remain above 70 degrees Fahrenheit for the initial 24 hour period.

It is best to avoid areas of the shower/tub surface where there could be hard water deposits because the adhesive may not stick to these surfaces. If you do have hard water, we recommend using a cleaner made specifically for removing hard water deposits before using alcohol to wipe the mounting surface.